We have a great team of staff at Mahurangi College. Our administration staff are key to ensuring that our large organisation runs smoothly each day. Both students and parents can contact the student services office with questions.
Communication and partnerships is key to developing well-balanced young people and we invite parents to the school on numerous occasions throughout the year to find out more about their children's learning, to celebrate success, to learn more about our education systems and to have input in the direction of the school. We clearly communicate upcoming events in a variety of ways and encourage parents to communicate with us if they have any questions or concerns.
The wellbeing and happiness of our students is our priority. We are very keen to work with families to help support learning and provide the best possible learning environment. If you have a concern, please feel free to contact us at any time via our school office or direct email (eg; firstname.lastname@example.org).
The most effective process for addressing academic and pastoral concerns are as follows:
CLASSROOM ISSUES AND ACADEMIC CONCERNS?
If you have any concerns about a classroom or academic matter, the first person to contact is the classroom teacher
BEHAVIOURAL AND PASTORAL CONCERNS?
If you have a behavioural or pastoral concern our Counsellors are here to help. Contact our school office to get connected.
If your concern is unresolved, the next best contact is your child's whānau teacher. Our school office can provide you with contact details.
Contact our Head of Faculty or House Deans
Connections can be made via our school office.
CONCERNS STILL UNRESOLVED?
If the matter is still a concern for your family, please contact our senior management team
If your concern remains unresolved after this step, your concern becomes a complaint
Formal complaints will be handled by our Principal and if necessary our Board of Trustees
Our Boards Complaints and Procedures Policy is available via our school office